What happens during the $250 advisory call?
You bring one defined payer, revenue-cycle, patient-access, or workflow problem. Ry asks focused questions, identifies the most likely operational causes, and sends a concise action brief after the 60-minute session. If a larger engagement is appropriate, the scope is discussed separately.
Is every service remote?
Yes. Rylign HealthOps is designed as a 100% remote consulting service. Consultations, document and workflow review, team interviews, findings, and readouts are handled virtually. Any technology or access requirements are agreed before work begins.
When are remote consultations available?
Current request windows are Tuesdays and Thursdays from 6:00 to 8:00 p.m. Eastern Time, and Saturdays from 10:00 a.m. to 1:00 p.m. Eastern Time. Advisory calls are 60 minutes. Fit conversations for larger engagements may be shorter. Select the best recurring window in the consultation planner, then Ry will confirm the actual date and secure meeting details by email.
Does the audit require PHI?
The initial assessment can begin with deidentified or no-PHI information. If patient-identifiable information becomes necessary, appropriate agreements and an approved secure transfer method must be in place before it is shared.
When does the seven-business-day timeline begin?
The audit timeline begins after the scope is confirmed and the agreed kickoff materials are available. Any timing dependency is documented before work starts.
What happens after the audit?
Your team can use the findings and 30/60/90-day plan internally. For broader recurring operational ownership, the existing $3,500 multi-queue pilot remains available. The $1,500 audit fee can be credited toward that pilot when it begins within 30 days. A focused single-workflow sprint starts at $2,500 and is scoped separately.
What is Pre-Service Queue Control?
It is a recurring, capacity-controlled service for selected referral, authorization, eligibility, financial-clearance, and scheduling-readiness queues. Rylign maintains agreed queue status, next-action documentation, aging visibility, and escalation on a scheduled cadence. It is not unlimited hourly staffing, front-desk coverage, or a full-time employee replacement.
What does the fixed-scope audit cost?
The founding-client Pre-Service Revenue Leak Audit is $1,500 for one location and up to five providers. The payment schedule is $750 to reserve and begin the work, with the remaining $750 due before the final report and executive readout. Requests outside that defined scope are discussed and priced separately before any commitment is made.
What will our practice actually receive?
You receive risk-ranked findings, a current-state workflow map, a practical 30/60/90-day correction plan, a KPI baseline, and an executive readout. In plain terms: what is breaking, why it keeps happening, what to fix first, and how to tell whether the fix is working.
How do we know whether the audit is worth considering?
The audit is most relevant when recurring authorization, referral, eligibility, benefit, or financial-clearance problems are contributing to denials, delays, reschedules, or repeated staff work. Rylign does not guarantee a financial return or assume every practice needs an audit. The scope discussion is used to determine whether there is a meaningful problem, whether the fixed scope fits, and whether the likely operational value justifies moving forward.
Can Rylign work with our team without disrupting clinic operations?
That is the goal. The work is structured, remote, and scoped around the smallest useful set of interviews, workflow materials, and operational facts. Timing and staff involvement are confirmed in writing before the review begins.
Does Rylign replace legal, compliance, clinical, or coding counsel?
No. Rylign provides operational analysis and workflow recommendations. It does not provide legal advice, clinical advice, formal compliance opinions, or replace a credentialed coding review when one is required. Recommendations that need specialized authority are clearly identified for the practice to validate with the appropriate professional.
How do I pay for Rylign products and membership?
Digital products and Rylign Pro use secure Payhip checkout with available card or PayPal payment options. Consulting calls and larger engagements begin only after the service, scope, and payment instructions are confirmed in writing. Never place PHI in a checkout form, purchase note, or unsecured email.
What does Rylign Pro include?
Rylign Pro provides private workflow resources, reusable templates, and members-only operational updates for healthcare revenue cycle and patient access professionals. The public Clearance Workbench remains a no-PHI browser preview. Membership is educational and operational support; it is not a HIPAA-approved workspace or a substitute for payer, coding, legal, compliance, or clinical authority.